Support

Deciding to work closely with Articon has been one of our best business decisions. Their team is extremely knowledgeable, kind, and hardworking. They are our go-to with anything related to CAD/CAM. Starting from scanners, milling machines, milling support to materials, burrs, and even software, they are amongst the best, if not the best company out there. Michael and Konstantin helped us kick start our CORiTEC 650i dental milling unit when no one else in the region could. One time, our machine stopped working properly on a Saturday evening when we were backed up with orders. I hopelessly was trying to call the manufacturer to help us move forward, but no one helped us. I contacted tech support from Articon and person spent an entire evening helping us troubleshoot and get the machine back to work. You don’t see this kind of commitment to customer satisfaction that often. I wish there were more companies out there like them. I would recommend any lab out there, large or small to contact Articon and start working with them. You will be glad you did. I really believe that your suppliers play a huge role in how successful you are as a company, so choose the best one.

In March 2019 I decided to purchase an Imes-Icore 350i milling machine to do my own zirconia and PMMA restorations.  Based on recommendations from other dental colleagues I purchased the machine from Articon Digital Dental Solutions in Irvine California.  The machine was delivered to my lab on time and in good condition.  One of Articon’s tech support/trainers Mikhail Panin came to our lab and provided us with two days installation and  hands on training.  The machine worked perfectly right out of the box.  The few times we have experienced  problems with the mill or CAM software the Articon tech support team has been readily available to remedy them, frequently working long into the night in order to have us up and running the next day. The Articon team is very knowledgeable with both equipment and materials and is always there to help.  I will be purchasing a second mill in the future and I will definitely be purchasing through Articon.  The Millbox/Sum3D CAM software is very powerful yet very complicated and not particularly intuitive.  Articon offers training classes on the CAM software and I hope they will offer more classes in the future.

I would like to thank Mr. Panin for his excellent support.
He provided timely and helpful advice regarding the problem with the machine and software I had purchased. I am a busy lab technician and I urgently required information regarding the issue I had.  Mr. Panin was extremely attentive and listened to all my concerns with a great deal of patience. As a technician I am constantly tending to the needs of the dentists and their patients and timely service for issues related to the machine and software is very important to me.  Mr. Panin is always ready to help when I need it.
He also solved the problem regarding the issue I faced. He has a caring approach and is a true professional. Please accept my gratitude towards him for the speedy and efficient service. I was able to complete my work that day thanks to his attentive and alert presence. I would especially like to commend Mr. Panin for his professionalism and superlative skills.