Frequently Asked Questions (FAQ)
A: We offer extensive customer support for the product and systems we have sold. We work tightly with manufacturers and always take an extra mile to assist our customers.
Q: Company size?
A: Our company has four physical locations. Our global distribution buying power can benefit your lab with very competitive pricing for high-quality products.
A: You could contact us using the contact form, come to our store or call the office during office hours.
Q: What is your operation hours?
A: Monday through Friday from 8:00:am to 5:00:pm PT (Pacific Time). Order processing 8:00:am – 4:30:pm.
Note: Submit your orders on-time otherwise the order would be processed only on the next working day.
Q: Terms of Service?
A: Check out our Terms of Service page.
Q: How can i get help with a milling machine?
A: We could help you with the malfunctioning milling machine. Technician could diagnose your machine remotely or in person when it would be convenient for you.
Q: I haven’t received email from you?
A: Our message could be marked “SPAM”. Check the SPAM inbox category.
Note: We receive all the messages.